Privacy Policy

Last updated: July 2026

1. Who We Are

Jo Higgs Creative (“we”, “us”, “our”) is a freelance graphic design business based in the United Kingdom.

Contact: design@joannehiggs.co.uk

This Privacy Policy explains what information we collect, how we use it, and your rights.

2. Information We Collect

We may collect:

  • Your name and contact details (email, telephone number)
  • Information you provide through contact forms or email enquiries
  • Project information and files you share with us
  • Billing and invoicing information
  • Technical information such as IP address, browser type, and website usage analytics
  • Cookie preferences

We only collect information that is reasonably necessary to provide our services and operate our website.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Deliver graphic design services
  • Communicate about projects
  • Send invoices and maintain records
  • Improve website performance
  • Meet legal and accounting obligations
  • Protect our business from misuse or fraud
  • Send you marketing about our own services, where you have signed up to receive it or are an existing client — you can unsubscribe at any time

We do not sell your personal information.

4. Legal Basis for Processing

Under UK GDPR, we process personal data using one or more of:

  • Contract – to provide requested services
  • Consent – where you choose to contact us or accept cookies
  • Legitimate interests – to operate and improve our business
  • Legal obligation – where required by law

5. Sharing Your Information

We only share information where necessary with trusted providers such as:

  • Website hosting
  • Email providers
  • Cloud storage services
  • Accounting or invoicing providers
  • Professional advisers

Where providers process data outside the UK, we rely on UK adequacy regulations or appropriate safeguards such as the International Data Transfer Agreement (IDTA).

6. Cookies & Analytics

Our website uses cookies and similar technologies to help it work and to understand how it is used. We use:

  • Essential cookies – necessary for the website to function.
  • Analytics cookies – for example Google Analytics, used only by us to collect statistical information about how the website is used so that we can improve it.

Analytics cookies used only for these statistical purposes do not require your prior consent, but you can opt out of them at any time through our cookie settings or your browser settings.

Any cookies used for advertising, tracking or profiling will only be set with your consent, which you can withdraw at any time.

7. Portfolio & Client Work

As a graphic designer, we may display completed work in our portfolio, website, or marketing materials unless otherwise agreed in writing with the client.

Confidential information supplied during projects will remain confidential unless disclosure is legally required.

8. Data Retention

We keep personal information only as long as necessary to:

  • Deliver services,
  • Maintain business records,
  • Meet legal and tax obligations,
  • Resolve disputes.

When information is no longer required, it will be securely deleted.

9. Your Rights

You may request:

  • Access to your data,
  • Correction of inaccurate information,
  • Deletion (where applicable),
  • Restriction of processing,
  • Objection to processing,
  • Data portability (to receive your data in a portable format)
  • Withdrawal of consent.

Please contact: design@joannehiggs.co.uk

10. Complaints

If you have concerns about how your information is handled, or any other issues regarding to our website or services please contact us first at:

design@joannehiggs.co.uk

We aim to investigate and respond within a reasonable time frame (within 30 days is the legal requirement).

If you remain dissatisfied, you may contact the UK Information Commissioner’s Office.

https://ico.org.uk/make-a-complaint/

11. Security

We take reasonable technical and organisational measures to protect personal information, including secure website hosting and encrypted connections where available.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always appear on this website.