Privacy Policy
Last updated: [06/26]
1. Who We Are
Jo Higgs Creative (“we”, “us”, “our”) is a freelance graphic design business based in the United Kingdom.
Contact: design@joannehiggs.co.uk
This Privacy Policy explains what information we collect, how we use it, and your rights.
2. Information We Collect
We may collect:
- Your name and contact details (email, telephone number)
- Information you provide through contact forms or email enquiries
- Project information and files you share with us
- Billing and invoicing information
- Technical information such as IP address, browser type, and website usage analytics
- Cookie preferences
We only collect information that is reasonably necessary to provide our services and operate our website.
3. How We Use Your Information
We use your information to:
- Respond to enquiries
- Deliver graphic design services
- Communicate about projects
- Send invoices and maintain records
- Improve website performance
- Meet legal and accounting obligations
- Protect our business from misuse or fraud
- E-marketing (for us only) if there has been a sign up
We do not sell your personal information.
4. Legal Basis for Processing
Under UK GDPR, we process personal data using one or more of:
- Contract – to provide requested services
- Consent – where you choose to contact us or accept cookies
- Legitimate interests – to operate and improve our business
- Legal obligation – where required by law
5. Sharing Your Information
We only share information where necessary with trusted providers such as:
- Website hosting
- Email providers
- Cloud storage services
- Accounting or invoicing providers
- Professional advisers
Where providers process data outside the UK, we take reasonable steps to ensure appropriate safeguards are in place.
6. Cookies & Analytics
Our website may use cookies and analytics tools to understand website usage and improve performance.
You may manage cookies through your browser settings.
7. Portfolio & Client Work
As a graphic designer, we may display completed work in our portfolio, website, or marketing materials unless otherwise agreed in writing with the client.
Confidential information supplied during projects will remain confidential unless disclosure is legally required.
8. Data Retention
We keep personal information only as long as necessary to:
- deliver services,
- maintain business records,
- meet legal and tax obligations,
- resolve disputes.
When information is no longer required, it will be securely deleted.
9. Your Rights
You may request:
- access to your data,
- correction of inaccurate information,
- deletion (where applicable),
- restriction of processing,
- objection to processing,
- withdrawal of consent.
Please contact: design@joannehiggs.co.uk
10. Complaints
If you have concerns about how your information is handled, or any other issues in regards to our website or services please contact us first at:
We aim to investigate and respond within a reasonable time frame (within 30 day is the legal requirement).
If you remain dissatisfied, you may contact the UK Information Commissioner’s Office.
Information Commissioner’s Office (ICO)
11. Security
We take reasonable technical and organisational measures to protect personal information, including secure website hosting and encrypted connections where available.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always appear on this website.